The EVGA Step-Up program helps you have the peace of mind to purchase your favourite product now, knowing you can upgrade to the latest parts that come out within the first 90 days from your purchase. In the computer hardware world, 90 days is a lifetime! With a valid part, once per purchase, you can upgrade your EVGA product by paying the difference between what you paid and the price on EVGA's website. It's really that simple!
Current cutoff for products purchased is Wednesday, December 11, 2013 in order to submit a request today. Products purchased on or after this date may be eligible for the Step-Up program.
EVGA Step-Up is currently only available to residents of EU and EEA Countries, Switzerland, the United States (not including outlying territories), and Canada.
You can unlock the Step-Up option for any Limited Lifetime Warranty or 3 Year Warranty product as long as it meets the conditions listed below. Once the Step-Up option is unlocked, you will have 90 days from the original purchase date for your product to start the upgrade process through the EVGA website. Once the Step-up process is started you will receive a confirmation email.
There are several steps to the Step-Up program. Because we require that you send your original product to EVGA first, we have instituted a process that makes sure you have the least amount of downtime possible. Once you have gotten through the queue, approval and payment phases, you can send your product in to EVGA and once we receive it we will turn it around as quickly as possible. Shipping costs, both directions, will be your responsibility.
You will receive detailed emails at every step to instruct what must be done to continue. All Step-Up requests must go through this exact process, you may not purchase the new product and send your original product back for a refund afterward.
We have a queue for our Step-Up process so you can keep your current EVGA product until we have your new product ready and waiting for you in our warehouse. Sometimes, very high demand will necessitate a longer than usual queue, but once you have made your request and you are in queue the 90 day limit no longer applies - you are considered in the Step-Up process.
If you are still within the 90 days from your original purchase, you can cancel your Step-Up and start a new process yourself. If you are out of the 90 days from your original purchase and you leave the queue, you will not be allowed to start a new Step-Up.
There are no options for cross-shipping a Step-Up product at this time. If you have purchased EVGA's EAR on your original product, this does not apply to Step-Up however the EAR will transfer to your new product.
No - Step-Up is available only for trading one product for another, not many products for one.
No - Step-Up is available only to the original owner with a verified authorised invoice.
No - A product received from Step-Up cannot be used in the Step-Up program.
You will only have to pay for the return shipping at the time of paying for your Step-Up. EVGA will not credit you the difference.
All Step-Up replacements are new. There are limitations to what products are available to Step-Up TO, these are listed below.
Step-Up products are considered a special new product, warranty will start from the shipping date of your new product from EVGA Step-Up.
The original product and all accessories that came with the original package. The original packaging material and box are recommended to be returned for the best protection for your product. Free promotional items such as games, posters, shirts, etc. are considered gifts and are not required to be returned.
Once you have paid for your Step-Up, the next step will show "Verifying Transaction". Essentially EVGA customer service will do a final check on all the details and then send you the RMA number. This takes 1-2 business days.
All RMAs, even Step-Ups, will be processed within 1-3 business days. This means from the day we receive your old product, we will process and ship out your new Step-Up product within 3 business days. If there are any problems with your shipment (No RMA number, no serial number sticker, damage, etc.), this will delay the processing time.
EVGA bucks are good only for new purchases made at EVGA's online store. The EVGA Step-Up is considered a promotion and cannot be combined with EVGA bucks in any way.
No, you must cancel your Step-Up and resubmit with your new shipping selected. Note: If you are still within the 90 days from your original purchase, you can cancel your Step-Up and start a new process yourself. If you are out of the 90 days from your original purchase and you leave the queue, you will not be allowed to start a new Step-Up.
One of two reasons:
Yes, any product that is auto-registered through EVGA's RMA system will have its extended warranty transferred to the new product.
Yes, any product that is auto-registered through EVGA's RMA system will have its EAR transferred to the new product.
EVGA maintains a list of current graphics cards as well as motherboards available to Step-Up to. Products listed are mostly stock (not factory overclocked, or water cooled) due to stock limitations.
Products can be removed from or added to Step-Up availability at any time.
Simply put, the cost of EVGA Step-Up is the difference between what you paid for your original product and the new product as listed at the EVGA Store. To calculate what you paid, follow these simple steps:
You have purchased a graphics card for 299,99€, and 10,25€ in shipping, you also took advantage of a 30,00€ rebate from EVGA. The product you wish to Step-Up to is listed as MSRP of 399,99€.
Return shipping (from EVGA back to you) is variable dependent upon your location, current rates and shipping speed you select.
Only EVGA products are eligible for the Step-Up program.
EVGA Step-Up is currently only available to residents of the United States, Canada, EU and EEA Countries, and Switzerland.
EVGA Step-Up is available only to the original end-user purchaser of the product from a valid reseller or EVGA partner.
The EVGA Step-Up program is available to EVGA graphics cards and motherboards for customers within 90 days of their original purchase date based on invoice verification.
Graphics Cards Examples:
A qualifying invoice must be dated on Wednesday, December 11, 2013 or after in order to submit a request today. If your invoice is dated as purchased before this date, you do not qualify for Step-Up.
Only new purchases qualify for the Step-Up program. Products received from EVGA RMA may qualify for the Step-Up program if your original product's purchase date is still within 90 days from the time you start the request and qualified for Step-Up before your RMA.
Products received from EVGA Step-Up do not qualify for the Step-Up program.
Products received from EVGA Step-Up are not considered full retail purchases and therefore do not qualify for any rebates.
Products must be purchased from an authorised reseller, retailer, etailer or distributor of EVGA products. Products purchased through unauthorised channels, such as second hand or through eBay, do not qualify for the Step-Up program. Products received free through promotion or contest do not qualify for the Step-Up program.
Verification and approval requires a valid copy of your original receipt (proof of purchase). The receipt must show the name/description of the EVGA product, product number, (preferably the product's serial number), purchase price, date of purchase, name/address details of place of purchase.
Products must be returned in their original factory condition (back plates, brackets, etc. will be removed and discarded) and must be free from physical modification or damage per the terms of our warranty.
Products made available for EVGA Step-Up are of limited availability and will be distributed on a first-come first-served basis.
Once EVGA has received your original product, the Step-Up process is non-reversible and non-refundable.
The EVGA Step-Up cannot be combined with any other promotions or coupons.
EVGA reserves the right to cancel the Step-Up program at any time.
EVGA reserves the right to change the terms of the Step-Up program at any time without notice.
If you have any questions about the Step-Up program, please contact our EU Customer Service team or phone +49.89.189.049-11 (available 09:00 – 18:00, Monday to Friday) or call our US Customer Service team 24/7 on 888-881-EVGA (3842) option 2.