The listed warranty terms and conditions are for end-user customers!Channel requests / questions about the terms and warranty period, you could contact your Sales Representative.
An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.
Products shipped to EVGA must meet the product conditions and other terms outlined in the applicable Limited Warranty for such product. If your product is received damaged, and/or does not otherwise meet the applicable Limited Warranty terms, the product will be returned to you and you may incur a service charge. Upon receiving and inspecting the product, EVGA will contact you with information and options to assist with filing a claim, and may offer a repair fee to avoid loss of the product's warranty.
Once EVGA receives your RMA request, the RMA will be reviewed by our Customer Service Department within one (1) business day. In order to approve your RMA, EVGA will need a copy of the original purchase invoice or receipt for the product you seek to replace.
To learn more about how to upload your invoice, please see our FAQ: https://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652
Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:
If you have any questions about the preceding RMA terms, please contact our Customer Service email: supportEU@evga.com or by calling: +49 89 189 049 - 0 / +44 1788 247 506. Customer Service can be reached 09:00 - 18:00 CET.