EVGA.com Store Policies

1) Shipping

All orders placed after 3PM PST will be shipped out on the next business day. Business days are Monday through Friday, except holidays. So, a package ordered after 3PM on a Friday will not ship out until the following Monday. Also, deliveries can only be made during the aforementioned business days. Saturday delivery is not available. This means an order shipped with on Friday will be processed by forwarder starting next Monday, unless it is a holiday weekend, in which case, the next non-holiday business day.

Also, EVGA currently employs both UPS and TNT Shipping. At the time of your shipment, we will choose the shipping company most suited to complete shipment of your order.

EVGA is not responsible for any taxes, duties or fees for receiving a product outside of the US.

2) Billing/Shipping Address

A customer may ship an order to an address different from the billing address, however, to be able to process the order successfully, the billing address must be verifiable through UPS & TNT delivery, which is explained below.

3) Address Verification

For UPS and TNT delivery, valid delivery address with accurate ZIP code and telephone number of contact person is required. If you have any problems with the transaction, please contact supportEU@evga.com.

4) Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and PayPal payment has been transferred. If a PayPal payment has already been done for the purchase and your order is cancelled, EVGA shall immediately issue a refund to your PayPal account in the amount of the charge.

5) Return Policy

Within the first 7 days of your receipt of the product, we will fully refund you for any non-clearance or non-promotional unopened item for any reason (shipping fees not included).

Opened items must be in "as-new" condition, in original packaging and with all warranty cards, manuals, and accessories. There may be a 20% restocking fee applied to all opened returns.

You will be responsible for the return shipping of non-defective products.

You must have an RMA number to return your product. RMA numbers are good for only 14 days after they are issued.

You will be credited with your refund within 7-10 business days of EVGA receiving your returned product.

6) Warranty Replacement

See our warranty terms for more information. If you require information on our RMA process, please contact customer service.