Orders placed on EU.EVGA.com and DE.EVGA.com are charged immediately through PayPal. Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Orders placed on Saturday or Sunday will not ship until the next business day once it is verified and approved for shipment. We endeavor to process all orders within 48 hours during business days. EVGA currently employs UPS, TNT, DPD and Fedex Shipping. At the time of your shipment, we will choose the shipping company most suited to complete shipment of your order.
Shipping costs will be calculated based on the nearest EVGA warehouse and available for review at the time of payment.
Purchases on EU.EVGA.com and DE.EVGA.com are only for private persons. Companies are able to purchase EVGA products through one of our distributors or E-tailers, see the full list: https://eu.evga.com/products/WhereToBuy.aspx
You may request cancellation of your order if it has not already been processed by EVGA. Please call our EU Customer service team on +49.89.189.049.11. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.
EVGA is not responsible for any taxes, duties, or fees for receiving a product outside of the EU.
The EU EVGA online store ships to all countries in the Eligible countries list: https://eu.evga.com/eligible-countries/
EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.
Products purchased on the EVGA store using PayPal will be shipped to the address listed on the customer’s PayPal account regardless of the customer’s billing or shipping address listed on the customer’s EVGA account or entered on the checkout page. Due to PayPal’s restrictions, orders must be shipped to the address selected on your PayPal account. If you choose to use PayPal as your method of payment, please make sure that your address is current on your PayPal account. EVGA accepts no liability or responsibility for losses suffered or additional costs due to a package shipped to the wrong address because of a customer’s failure to keep a current address on the customer’s PayPal profile.
EVGA does not accept the use of international- and prepaid credit cards linked to Paypal.
EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.
EVGA EU only accepts payments through PayPal.
The price on our Online Store are including 21% VAT as our warehouse is located in The Netherlands. We will use your shipping address when calculating the VAT on your purchase. Residents outside of the EU, but in countries to where we deliver, will be invoiced without VAT.
EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit to customers who fulfill the promotional requirements.
The customer placing the order is responsible for supplying an accurate shipping address at the time of purchase.
Any orders returned to EVGA as undeliverable or refused will be refunded once they arrive back to EVGA.
If an order is lost in transit or if an error should occur during delivery then EVGA will process insurance with the shipping company on that shipment.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and PayPal payment has been transferred. If a PayPal payment has already been done for the purchase and your order is cancelled, EVGA shall immediately issue a refund to your PayPal account in the amount of the charge.
EVGA offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.
See our warranty terms for more information. If you require information on our RMA process, please contact customer service.
If you require any assistance or have questions, please contact EU Customer service: E-mail: supportEU@evga.com /// Telephone: +49.89.189.049.11