Store Policies


Orders placed on EU.EVGA.com & DE.EVGA.com & FR.EVGA.com are shipped from our Taiwan warehouse

1. Shipping

  • Orders placed on EU.EVGA.com or DE.EVGA.com or FR.EVGA.com are charged immediately through PayPal and shipped via EVGA Hong Kong from our Taiwan warehouse. Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Orders placed on Saturday or Sunday will not ship until the next business day once it is verified and approved for shipment. Once your order is confirmed for shipment, we endeavor to process all orders within 48 hours during business days. EVGA currently employs UPS, TNT, DHL and Fedex Shipping. At the time of your shipment, we will choose the shipping company most suited to complete shipment of your order.
  • Shipping costs will be calculated based on shipment departing from our Taiwan warehouse and available for review at the time of payment.
  • Purchases on EU.EVGA.com and DE.EVGA.com and FR.EVGA.com are only for private persons. Companies are able to purchase EVGA products through one of our distributors or E-tailers, see the full list: https://eu.evga.com/products/WhereToBuy.aspx
  • You may request cancellation of your order if it has not already been processed by EVGA Hong Kong. Please call our EU Customer service team on +49.89.189.049.11. You will receive a credit for the full amount to your PayPal account in approximately 7-10 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.
  • EVGA or any of its affiliates is not responsible for any taxes, duties, or fees for receiving or returning a product.

2. Shipping and Delivery Restrictions

  • The EU EVGA online store ships to all countries in the Eligible countries list: https://eu.evga.com/eligible-countries/
  • EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.
    • Hotels or Motels
    • Mail or Package forwarding companies
    • Private Mailboxes
    • APO/FPO Addresses for orders over $200 USD (due to shipping restrictions)
    • UPS Stores or Stores with shipping mailboxes
    • P.O. Boxes
    • Addresses that are non-standard or cannot be confirmed as a house or work place

3. Billing/Shipping Address

  • Products purchased on the EVGA store using PayPal will be shipped to the address listed on the customer’s PayPal account regardless of the customer’s billing or shipping address listed on the customer’s EVGA account or entered on the checkout page. Due to PayPal’s restrictions, orders must be shipped to the address selected on your PayPal account. If you choose to use PayPal as your method of payment, please make sure that your address is current on your PayPal account. EVGA accepts no liability or responsibility for losses suffered or additional costs due to a package shipped to the wrong address because of a customer’s failure to keep a current address on the customer’s PayPal profile.

4. Payment and Address Verification

  • EVGA does not accept the use of international- and prepaid credit cards linked to Paypal.
  • EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
  • If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.

5. Payment methods

  • EVGA Honk Kong only accepts payments through PayPal.

6. VAT

  • The price on our Online Store will include respective VAT upon checkout and your shipping address will be used when calculating the VAT on your purchase. Residents outside of the EU, but in countries to where we deliver, will be invoiced without VAT.

7. Promotions

  • EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit to customers who fulfill the promotional requirements.
    • Every promotion on EVGA.com has Terms and Conditions for participation and eligibility.
    • For every eligible product, you must follow the given Terms and Conditions for each promotion, including how to request or acquire the promotional product(s).
    • If you purchase a product that later becomes eligible for a promotion, you must check the Terms and Conditions to verify that your product is, in fact, eligible based on all conditions, including date of purchase.
    • If you purchased a product prior to a promotion, and the promotion period excludes your date of purchase, then your product will not qualify for the promotional product(s).
    • EVGA, its affiliates, and its partners are not liable or responsible for a customer’s failure to follow the Terms and Conditions to successfully participate in and/or complete the requirements of a promotion. Furthermore, EVGA, its affiliates, and its partners will not honor a promotion request that does not fully comply with the promotional Terms and Conditions, including, but not limited to, promotion requests that cannot be processed because a product was purchased before the promotional period begins.

8. Rejected or Undeliverable Orders

  • The customer placing the order is responsible for supplying an accurate shipping address at the time of purchase.
    • EVGA will not be held liable for any packages shipped and delivered to an address, which was not accurately entered during the time of purchase.
    • Any orders returned to EVGA as undeliverable or refused will be refunded once they arrive back to EVGA at our Taiwan warehouse.
    • Shipping fees charged to EVGA for the return of the rejected or undeliverable shipment will be deducted from the order refund.
  • If an order is lost in transit or if an error should occur during delivery, then EVGA will process insurance with the shipping company on that shipment.
    • Investigations can take up to 4 weeks’ days from the time that EVGA is notified by the customer of any delivery concerns.

9. Typographical Errors

  • In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and PayPal payment has been transferred. If a PayPal payment has already been done for the purchase and your order is cancelled, EVGA shall immediately issue a refund to your PayPal account in the amount of the charge.

10. Return Policy

  • EVGA offers a 14-day return to EVGA Taiwan for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
  • The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.
    • All products returned for a refund require an EVGA Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the EVGA customer support department either by email or through the phone. Please visit our contact page at http://www.evga.com/about/ContactUs/ for further contact information.
    • Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
    • You will be responsible for the return shipping of non-defective products.
    • Any product missing a UPC sticker or serial number from the box are not able to be returned for a refund.
    • Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
    • Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used than the cost of the promotional item will be deducted from the refund amount and the cost of the promotional item will be determined by EVGA at the time of refund.
    • Prizes offered by EVGA do not have a purchase value and therefore cannot be returned for a refund.
    • You will be credited with your refund within 7-10 business days of EVGA receiving your returned product.
  • PayPal Refunds
    • Refunds for products purchased through PayPal are subject to additional fees levied by PayPal. Requests for a refund must follow the EVGA Return Policy process outlined above. Once EVGA Taiwan receives the product and approves the refund request, EVGA will supply the refund amount to PayPal. After PayPal receives the refund, PayPal may apply a fee for handling the process prior to refunding the amount to the customer. EVGA and its affiliates are not responsible for any fines or fees applied by PayPal or any other third-party payment service, and will not be held liable or responsible to the customer for the cost of any fees or fines applied by PayPal or any other third-party payment service.

11. Warranty Replacement

  • See our warranty terms for more information. If you require information on our RMA process, please contact customer service.
  • If you require any assistance or have questions, please contact EU Customer service: E-mail: supportEU@evga.com /// Telephone: +49.89.189.049.11