The EVGA Advanced RMA (EAR) Programme protects your product in the case of failure. If something was to go wrong with your EVGA product, the standard RMA process will be accelerated by shipping a replacement product to you first. This will cut down the amount of time your system will be down.
You can decide to do the EVGA Advanced RMA (EAR) at any time within the warranty period of your EVGA product. You will be asked to pay collateral via PayPal, which we will transfer back to you after we receive the original product without damage.
Here is a short summary on the required steps to follow. Some time is needed to process any RMA request - typically two business days - and this will occur before we ship your replacement product.
EVGA Europe will accept collateral (i.e. a deposit) only via PayPal.
Only one open EAR request is allowed per household at a time.
EAR plans cannot be combined with any other promotions, including EVGA's Step-Up.
Products purchased second hand are not eligible for EVGA's EAR program.
If EVGA does not receive your original product within 30 days, you will not receive your collateral in return. EVGA considers this a sale of the replacement product.
All terms from EVGA's warranty apply to all products using EVGA's Advanced RMA programme.